Refunds and cancellations

Last updated: October 26, 2026

We want every client to be happy with their site. This policy explains what happens if a project or plan ends early.

Website builds

Before work starts: if you cancel before we begin your draft, we refund your deposit in full.
Not happy with the draft: if you're not happy after one round of changes, you may end the project and owe only the deposit. We won't charge the balance.
If we end a project before launch, we refund what you've paid for work not yet done.
Once work has started, the deposit covers the work already done and is not refundable.
Once the site has launched and the balance is paid, the build fee is not refundable. We'll still fix anything that doesn't work as agreed, at no charge.

Care plans are month to month. Cancel any time by calling or texting us.
Cancellation takes effect at the end of the month you've already paid for. We don't refund partial months.
Unused edit time doesn't roll over and isn't refunded.
When a plan ends, we hand over your site files and access within 5 business days.

Home jobs are quoted before we start. If we can't fix the problem we quoted for, you don't pay for that part of the job.

Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days, depending on your bank.

To cancel or ask about a refund: call or text (470) 632-6701.